Frequently Asked Questions

In general, processing time takes up to 3 business days, and our standard shipping time is between 10-20 days.  Small delays might occur out of our control, so please feel free to contact us through our Chat Inbox or email us at support@retrocoaster.com with any questions.

You will recieve a custom tracking number and link when your order has been shipped. Please note that some couriers can take up to 7 days to provide an update on tracking information since they need to collect the information from different sources that handled your package during shipping. If you need further detail on the delivery status that you are unable to locate from the tracking detail provided, feel free to contact us at support@retrocoaster.com

Please contact us within 48 hours of placing your order, either through our Chat inbox or by email. We will try and make the necessary adjustments, however if the order is already processed/shipped, the product will be returned to our warehouse. In that case, you will be partially refunded based on our shipping cost.

If your delivery address is outside the United States, you may rarely be charged import fees/customs duties as your order goes through customs clearance. Import fees/customs duties are paid to your government according to national regulations, not Retro Coaster. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Please contact us through our Chat Inbox or by email within 48 hours after receiving the order. Provide us with your order number along with photos of the incorrect item/s you received.

Contact us immediately through our Chat Inbox or by email , providing your order number and photos of your damaged item/s. Please be ensured that you will be fully refunded in the case of any product damage out of your control.

If the email address you provided is incorrect, please contact us through Chat support or email us at support@retrocoaster.com and we will make sure that you get your order and tracking information.

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email.