Frequently Asked Questions
Shipping
In general, processing time takes up to 3 business days, and our standard shipping time is
between 10-20 days. Small delays might occur out of our control, so please feel free to
contact us through our Chat Inbox or email us at
support@retrocoaster.com with
any questions.
You will recieve a custom tracking number and link when your order has been shipped. Please
note that some couriers can take up to 7 days to provide an update on tracking information
since they need to collect the information from different sources that handled your package
during shipping. If you need further detail on the delivery status that you are unable to
locate from the tracking detail provided, feel free to contact us at
support@retrocoaster.com
Please contact us within 48 hours of placing your order, either through our Chat inbox or
by email. We will try and make
the necessary adjustments, however if the order is already processed/shipped, the product will
be returned to our warehouse. In that case, you will be partially refunded based on our
shipping cost.
If your delivery address is outside the United States, you may rarely be charged import
fees/customs duties as your order goes through customs clearance. Import fees/customs duties
are paid to your government according to national regulations, not Retro Coaster. Any charges
on a parcel must be paid by the person receiving the parcel (this also applies to retail &
wholesale customers).
Orders and Returns
Please contact us through our Chat Inbox or
by email within 48 hours after
receiving the order. Provide us with your order number along with photos of the incorrect
item/s you received.
Contact us immediately through our Chat Inbox or
by email , providing your order
number and photos of your damaged item/s. Please be ensured that you will be fully refunded in
the case of any product damage out of your control.
If the email address you provided is incorrect, please contact us through Chat support or
email us at
support@retrocoaster.com and we
will make sure that you get your order and tracking information.
We only replace items if they are defective or damaged. If you need to exchange an item for
the same item,
send us an email.